Why I had to sue Avis Budget Group after it failed to provide the car I had paid for

– Part I

     My wife and I vacationed in France and Italy in May of 2015. Several months before our departure we had our travel agent reserve us a car for Fiumicino Airport outside of Rome. Our intention was to drive the car to our hotel in Sorrento in the south of Italy. From there we would drive to Pompeii as well as the legendary Amalfi Coast. Since the roads in that area are notoriously narrow and most of the Amalfi Coast road is on the edges of cliffs, we wanted to be sure to have a small car. And because my wife is unable to drive a vehicle with a manual transmission, we needed one with an automatic. Only by sharing the driving would each of us have the opportunity to gawk at the scenery.

     In order to insure that we were going to get just the car we needed, we paid in advance through Auto Europe, an American booking agency, for an Avis rental. The automatic transmission just about doubled the normal rental rate to $297 for four days.

Car we had reserved for Fiumicino Aeroporto

What we were supposed to get … an Audi A2 or similar

     When we landed at Fiumicino we went right to the Avis desk only to discover a huge crowd waiting for service. We had to take a number and wait our turn; about one and a quarter hours. When we got to the desk we reminded the agent that we had reserved and paid for an economy car with an automatic transmission. “I am sorry,” she responded, “but we have no automatic transmission.”

     “But I paid for one,” I responded, to no avail. I agreed to settle for a small car with a manual transmission.

     “I’m sorry, we have no small cars.” But, as if it were some kind of compensation, she proffered that she would give us a very nice vehicle and a five euro per day discount. And what kind of vehicle did she have for us instead of the small car with an automatic? A Volvo station wagon with a manual tranny.

What we got ... a full-size Volvo station wagon

What we got … a full-size Volvo station wagon

     Because we had no other practical way to get to Sorrento, 176 miles away, we were forced to take the behemoth vehicle.

     Getting to the garage, taking possession of our bus-of-a-car, and leaving, took another half hour. So far, we were two hours behind schedule.

     When we got to Sorrento we saw how unbelievably crowded and narrow the streets were. Not for the faint hearted in a full-size station wagon. We contacted the Avis Sorrento office. They did not expect to get any small automatic transmission vehicles. We made the decision right then and there that we would not use the car until we were to return it to the Naples airport four days later. So each day we boarded the hotel shuttle bus into town and transferred to public transportation.

(episode 2: What we did next)